Refund & Return Policy

1. Eligibility for Returns

You may request a return or replacement if:

• You received the wrong product
• The product arrived damaged
• The product is defective
• The item is missing pages or has printing defects

To be eligible:

• The issue must be reported within 48 hours of delivery
• The product must remain unused and in original condition

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2. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Digital/downloadable products
• E-books or PDFs
• Products damaged after use
• Items returned without original packaging
• Clearance or special sale items (unless damaged)

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3. Return Request Process

To request a return or refund:

1. Email us with:
   • Order number
   • Product photos
   • Description of the issue
2. Our team will review the request.
3. If approved, return instructions will be shared.

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4. Refund Process

Once the returned product is received and verified:

• Refunds will be processed within 5–10 business days
• Refunds will be credited to the original payment method

In some cases, refund timelines depend on your bank or payment provider.

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5. Replacement Policy

If a replacement product is available:

• We may send a replacement instead of issuing a refund
• Replacement shipping charges will be covered by us for approved cases

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6. Cancellation Policy

Orders can only be cancelled:

• Before shipment
• Before tracking details are generated

Once shipped, orders cannot be cancelled.

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7. Shipping Charges

• Original shipping charges are non-refundable unless the mistake is from our side.
• Customers may need to bear return shipping costs in certain cases.

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8. Fraudulent Claims

Pustak Sansaar reserves the right to reject refund or return requests in cases of:

• Fraudulent claims
• Misuse of policy
• Repeated unreasonable return requests

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9. Contact Us

For refund or return support:

Pustak Sansaar
📧 Email: gurpreetsachdeva27@gmail.com
🌐 Website: https://pustaksansaar.com