Shipping Policy

1. Order Processing Time

• Orders are usually processed within 1–3 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.

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2. Shipping Charges

• Shipping charges are calculated based on:
  • Delivery location
  • Product weight
  • Courier availability

Any applicable shipping charges will be displayed during checkout.

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3. Delivery Time

Estimated delivery times:

• Metro Cities: 3–7 business days
• Other Cities & Towns: 5–10 business days
• Remote Areas: 7–15 business days

Delivery times may vary during:

• Festivals
• High-demand periods
• Weather disruptions
• Courier delays

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4. Order Tracking

Once your order is shipped:

• Tracking details will be shared via email or SMS (if available).
• Customers can track their shipment using the courier tracking link.

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5. Delayed or Failed Deliveries

Delays may occur due to:

• Incorrect address details
• Courier service issues
• Natural disasters
• Government restrictions
• Unreachable phone number

Pustak Sansaar is not responsible for delays caused by third-party logistics partners.

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6. Incorrect Shipping Information

Customers are responsible for providing accurate:

• Name
• Address
• Mobile number
• PIN code

Additional shipping charges may apply for re-shipping orders returned due to incorrect information.

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7. Damaged Packages

If your package arrives damaged:

1. Take clear photos immediately
2. Contact us within 48 hours of delivery
3. Share order details and images for verification

After verification, we will assist with replacement or support.

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8. International Shipping

Currently, international shipping may be limited or unavailable for certain products.

For international shipping inquiries, please contact our support team before placing an order.

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9. Contact Us

For shipping-related support:

Pustak Sansaar
📧 Email:  gurpreetsachdeva27@gmail.com
🌐 Website: https://pustaksansaar.com